ProctorU Troubleshooting

Having technical difficulties? Below are a few initial steps students and instructors can take before reaching out for assistance:

• Clear cache/cookies on your browser opens a new website.
• Restart computer.
• Restart or update browser opens a new website.
• Remove or disable any additional browser extensions that may be interfering with the ProctorU platform.
• Ensure no other video streaming services are being used by other individuals connected to the same network.
• Ensure browser settings allow pop-ups, microphone, and web camera access for ProctorU.
• Attempt an alternative browser (Firefox or Chrome).
• Attempt to test in a different location.
• Attempt on an alternative approved device.

Still Having Trouble?

• Do you have an immediate need?
  • ProctorU offers 24/7 Faculty and Student Support. For urgent matters, please utilize the LiveChat within your account. 
• Do you have a general question?
  • ProctorU has multiple resources available to assist with the utilization of our services. Please visit the Instructor Support Page to search within our help articles or our  Instructor Onboarding Page for Syllabus Information, Exam Day expectations, and Best Practices. You can also connect via phone at (855) 772-8678 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
• Do you require further assistance?
  •  Please reach out to UAB's ProctorU Senior Customer Success Specialist Raven Jones, rThis email address is being protected from spambots. You need JavaScript enabled to view it. 

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