Patient-Centered Communication Styles

Patient-Centered Communication Styles Program (PCCS) is designed to improve patient experience and engagement by promoting efficacy, decreasing conflict and stress around communication, enhancing shared medical decision-making, and building mindfulness and patient-clinician connection.

Focus

• Understanding DISC Behavioral Styles
• Developing self-awareness of communication strengths and development opportunities
• Learning how to read the style of patients and their families
• Adapting approach to form a connection and make better medical decisions together

Objectives

• Online LEARN system to understand the DISC methodology
• Personalized DISC Behavioral Styles assessment report 
• "DISC at the bedside" tool to identify patient style and adapt to their emotions and needs
• Customized clinical scenarios to practice and expand on a new PCCS approach
• Sharing of best practices and discussion of personal challenges

Program Format and Cost

• Format: Pre-work, personal assessment, and online LEARN completion
• Cost: $850