Nine providers in the Department of Otolaryngology-Head and Neck Surgery were recently recognized by the UAB Office of Patient Experience and Engagement for their exceptional patient care during fiscal year 2026. These providers achieved a rating of 95 percent or higher in care satisfaction, based on patient feedback in Medallia. 
Providers are ranked based on the following categories: listened carefully, demonstrated care and concern, provided clear explanations, included the patient in healthcare decisions, and an overall care rating on a scale of 0 to 10.
While all nine providers listed below achieved at least a 95 percent rating, four providers achieved 100 percent, the highest possible score: Edwyn Boyd, M.D.; Artemus J. Cox, M.D.; Matthew R. Hale, CRNP; and Chelsea N. Kelley, CRNP.
“I am proud of these nine providers and the care they deliver every day,” said Justin Turner, M.D., Ph.D., chair of the Department of Otolaryngology-Head and Neck Surgery. “Recognition that comes directly from our patients is especially meaningful—it reflects the trust built by listening, showing compassion, and involving patients in their care. Their achievements exemplify the standard we strive for across our department.”
Providers in the Department of Otolaryngology-Head and Neck Surgery who were recognized are as follows:
Edwyn Boyd, M.D.
Artemus J. Cox, M.D.
Benjamin Greene, M.D.
Matthew R. Hale, CRNP
Hope Vinson Hovey, CRNP
Chelsea N. Kelley, CRNP
Mollie Perryman, M.D.
Charles B. Simpson, M.D.
Amalee C. Smith, P.A.