Canvas Updates
Canvas Access Restored
UAB has re-enabled its Canvas connection after UAB IT implemented additional safeguards. Instructure disabled worldwide access following a security issue on Thursday and restored it on Friday. Review previous UAB communications about the disabled access and Instructure's cybersecurity breach.
What You Need to Do
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Faculty should download all course materials, including course content and quizzes, to ensure you have backups, and export your grade book. As a best practice, export your grade book regularly during the semester.
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All Canvas users should be vigilant against phishing attempts and suspicious messages. Do not click links in those messages or enter your BlazerID and password. Report suspicious messages as phishing attempts.
How to Download Your Course Materials
We recommend both exporting your course and downloading the content files. Save course materials in Microsoft OneDrive, as Microsoft 365 may be a viable alternative if Canvas is unavailable.
Simple Syllabus is unaffected. Log in to Simple Syllabus using your BlazerID and password to access or export a syllabus.
What Remains Turned Off
Some third-party tools, including Microsoft 365, will not be immediately available as UAB IT evaluates security concerns. We will communicate when those tools are reconnected. Faculty should consider alternatives in the meantime.
Frequently Asked Questions
Why is Canvas being restored?
We are restoring access with safeguards in place while continuing to assess and strengthen protections.
Do I need to reset my password?
Not at this time. If a password reset or other action becomes necessary, we will provide clear instructions.
Is it safe to log in to Canvas?
We are restoring access only after putting additional security measures in place. You can continue to use Canvas while remaining alert for anything unusual.
Will there be changes to how I log in?
We are evaluating additional security steps, which may include changes to the login experience such as adding Duo. If changes are made, we will communicate those updates in advance.
What should I do if I receive a suspicious message or login prompt?
Do not click links or enter your BlazerID and password. Report suspicious messages via the Outlook report phishing button or forward to
Are my files in Canvas secure?
After your files are downloaded, you can scan them for malicious content as a precaution:
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Windows: Right-click on a file or folder, select Show More Options, and choose Scan with Microsoft Defender.
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Mac: Right-click on a file or folder and select Scan with Microsoft Defender.
Report suspicious files to AskIT.
Can I use Canvas' mobile app?
We recommend you log out of any existing session and log back in if you need to use it.
Need Technology Assistance?
Contact AskIT at uab.edu/techhelp or call 205-996-5555.