Office of Learning Technologies (OLT) Services
Support for Canvas
- Tech Support Live Chat is available in the Help menu in Canvas (generally your best first choice).
- Canvas Support Hotline (Faculty) 833-519-8477
Common Canvas requests
Use these forms to request these specific tasks. Please allow a minimum of 24 hours for a response to your request. Actual fulfillment of the request may take longer.
- Add/Remove Users
- Course Cross Listing
- Course Copy
- Sandbox Course Request
- Incomplete Course Request
- Canvas Announcement
- Course Template Request
- Resource Course Request
Support for all other Learning Technologies
See a list of UAB-approved technologies (e.g., Kaltura, GoReact) for guides and support options.
If these support options do not provide a satisfactory resolution, please submit an Learning Technologies support request and include any ticket numbers provided by external support providers.
Submit a Learning Technologies support request
Instructional Design Services
The Instructional Design team provides services to help faculty design face-to-face and online courses. Whether developing a new course or program, transitioning courses to an online format, improving an existing course, or meeting accessibility and Universal Design for Learning (UDL) standards, or learning how to use various learning technologies, the designers have the skills to help.
Please request help through this ticket system:
Request Instructional Design help
Workshops
For anyone teaching online, we offer a Designing Your Course: Course Design Essentials workshop (online or in-person for two days) that earns a certificate. Learn more about other certifications for faculty.
We also provide workshops for learning specific technologies as well as improving teaching and learning with technology. See the list of Teaching with Technology workshops and schedule.