Using Social Capital to Improve Performance
Thomas Lee, MD, Chief Medical Officer, Press Ganey
In recent years, building social capital has emerged as a unifying approach to improvement in healthcare settings. Social capital is the value gained when teams harness the power of collaboration, respect, and engagement to enable organizations to improve performance of all kinds, including safety. To build social capital, managers must function like CFOs, building trust, teamwork, and high reliability with the same intensity and discipline as CFOs apply to financial capital. In this presentation, Dr. Thomas Lee will describe the nature of social capital, how to build it, and its relevance to helping reduce the risk of patient harm.
Agentic AI to Advance Healthspan: What Healthcare Can Learn from Startups and Other Industries
Vivian S. Lee, MD, PhD, Health Care Tech Executive and Author
This session will examine emerging strategies to improve healthspan through shifts to personalized patient engagement, prevention-focused care models, better alignment across payer, provider, and patient agents, and accelerated learning cycles. It will also provide a practical overview of AI, including generative and agentic systems, as a means of accelerating these developments with lessons from outside of healthcare. The presentation will highlight lessons from a range of startup and from companies outside of healthcare to help participants assess the appropriateness of AI tools within their own practice or organization. There will be particular attention to ethical considerations, implementation readiness, and environmental impact.
Leading for Hope When You Can’t Change the Circumstances
Katherine A. Meese, PhD, Chief Executive Officer, HuMargin Group
Hope is the #1 thing people want from their leaders-- outweighing trust, stability, and compassion combined. But how do we lead for hope when conditions feel impossible, or when we don't feel hopeful ourselves? From the peaks of Colorado to the depths of the Antarctic Ocean, leaders will walk away with leadership tools forged in the harshest conditions on earth.
Closing Keynote
Thibaut van Marcke, Senior Vice President, Alabama Region, Orlando Health
Description TBD